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We may earn money when you click on our links. Learn more. How to Have Fun with Amazon Alexa. Streaming Services Channel Comparison. Starlink Internet Update. Best Satellite Internet Providers. Get Faster Satellite Internet. How Does Fiber Internet Work? Home » Internet Service. We like Zoom because it delivers huge meeting capacities and reliable streaming performance, but we can't give it five stars due to its lackluster free plan.
Zoom has become so popular in the past couple of months that it has joined the pantheon of brand names that somehow became verbs. Zoom has arrived. Zoom deserves its popularity due to its impressive performance, overall stability, and wide array of features, but its popularity has also been something of a double-edged sword. Zoom has, by far, the highest meeting capacity out of all the major video conferencing platforms.
We tested a meeting that had approximately people on the call, and the system worked beautifully. The audio and video came in clearly, and screen sharing worked as it should.
You can probably get your entire company on the same call, which really helps for companies working remotely. Zoom doubles what other video conference apps can do. The resemblance is honestly uncanny. Zoom has, on average, the least amount of latency and highest frame rates we could get out of an internet connection.
Okay, so what do all those numbers mean? The main stat that you want to worry about is your latency rate.
In my case, it takes 17 milliseconds from when I say something until it ends up being heard on the call. Then it takes 24 milliseconds for me to see what other people are saying and doing. According to tech-company-juggernaut Cisco who owns Webex , anything less than a millisecond latency is acceptable for video conferencing.
The Reviews. Note: Some of these pictures are probably not their subjects' ideal image of themselves! Taking out all of that ambient noise can make for a much more focused meeting. You can even select an option to touch up your appearance while on a Zoom call. It will probably work better for you. We can all live without being Zoombombed, thank you very much. Zoom makes itself available on basically every platform you can imagine. As you can tell, Zoom covers its bases when it comes to computers, browsers, phones, and tablets.
No other video conference app has figured this out yet, but maybe Zoom can be the one to pull it off. You might as well use the free version of Webex and get people on a call. Along with the lower capacity, the Pro Zoom plan also strips down some of the best features, like scheduling and cloud recording transcripts. The price for the plans may be the same per user, but the Enterprise plan requires at least users, and the Business plan only requires only at least 10 users.
If you just plan on using the free version of Zoom, you can find better alternatives out there. The biggest wart with the free Zoom plan is that your calls will always end at the minute mark.
You can always restart your meeting after it shuts down, but that means everyone needs to reopen the Zoom meeting. If you can live with meetings shutting down on you after 40 minutes, then you still get all the awesome features and user experience of Zoom for free.
Zoom compares decently well with other video conferencing apps in terms of price for premium plans. Zoom will get the most out of your internet connection, but you still need to hold up your end of the bargain. The average Zoom call will take somewhere between MB and 1. Our internet expert Catherine says that Xfinity internet will give you the most bang for your buck. Zoom has committed to improving its security over the next 90 days, so you might want to wait a while before mentioning any social security numbers or other sensitive information over a Zoom call.
What has your experience been using Zoom? Let us know in the comments below. Vivint Smart Home Security Review. Disclaimer : The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change.
For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase. Each individual's unique needs should be considered when deciding on chosen products. Go to Reviews. Watch our video reviews on. Home Security. Home Security Reviews. SimpliSafe Google Nest Secure vs. What is Home Security Monitoring?
Verizon Fios Spectrum vs. Verizon T-Mobile vs. Zoom will RUIN your meetings. I am leading interviews for a project I'm directing and signed up to use Zoom video conferencing with a Pro subscription.
The first red flag was that I could not use my work address to sign up as it said I was already associated with an account. This was an old account I was added to by the consulting firm I'm working with. The firm deactivated my account at my request as I needed to set up my own account for this project. Common sense says I should be able to create my own new account if my work email was no longer associated with an old account, right?
Well, Zoom's logic is that I could not create a new account with my work email even if it had been deactivated from the old one. So I had to use a personal email address to create a new account. That was red flag 1 and should have tipped me off that this service is not as savvy as we want to believe. Today, I had two interviews scheduled that I had to lead. I attempted to log into my account and it said there was no account associated with that email address!
The password reset option took me to a homepage with no scheduled meetings and no previous meetings showing. This was not okay as I had meetings scheduled through August with Zoom.
Supposedly, you can alternatively log in with Google so I tried that. NONE of my scheduled meetings showed up on my Meetings tab. So the link I sent to an interviewee no longer worked. Mind you, I discovered this 5 minutes prior to the time my meeting was supposed to start.
I had to change the interview to a regular call, send a late apology to my interviewee and was completely thrown off starting and running the meeting. Zoom completely ruined that meeting as I could not record and had to take handwritten notes. I was horrified and embarrassed as this is not how I operate professionally. I had another interview scheduled in an hour and could not resolve the issue as attempting to reach support through their website is terrible.
The bot will give you the runaround and you can't reach a rep unless you can actually log into your account! So forget it if your issue is being unable to log in or you're having issues with anything account related. I ended up calling to cancel my subscription. Again, trying to reach a live person is nearly impossible with their automated options. You have to have meeting and host numbers, which, again, the host number is only available if you can access your correct homepage.
Customer support was not interested in hearing my reasons for canceling and did not apologize for ruining my workday. The rep interrupted repeatedly while I was talking. I now need to find another video conferencing service, and reschedule and update links for meetings I had scheduled through the summer.
I'm so pissed right now that this is the way they treat customers with a Pro subscription. They did end up refunding this month at my request, but wow, I will never be back. Horrendous platform and ridiculous customer service. Look elsewhere for a more reliable professional service or risk Zoom playing with your job, your reputation, your time and your money.
Terrible customer service. Zoom started charging for meetings over 40 minutes. That is fair enough but they didn't bother to let people like myself know before it happened. So my meeting today cut out halfway through. What kind of business does this? It appears I am not the only one flabbergasted by the lack of consideration given to potential customers. This is a good corporate solution, but it is bad in personal use. While being on a Zoom meeting today I had to go into a breakout room.
All that was going on while I was in Room 4 was watching a bunch of mouths moving but not hearing nothing except just everyone else who originally sent me there from Room 1.
I am a new office admin and need to consolidate our office account and two or more individual accounts into one place. I reached out to Zoom customer service both at Support and at Loyalty.
First, email is the only option for communication. This is a poor way to solve problems. There is no individual to actually speak to. Next, the delay is response is long. Finally, when I did send an email, I got a response back that my email was not on the account so I could not be assisted.
Very poor customer service. I cannot get any help with a simple tech question. I have had a great user experience so far with this program and it has made international meetings a breeze. It was good while it worked. It is impossible to reach support. I have been a paying customer for 2 years. Suddenly, my account was blocked with no reason provided. And it seems that they have decided to keep a whole month of paid subscription.
I can't reach support, I have filled a number of requests on the website but received 0 response. I have managed to get a representative on the phone, but they're only promising to sort it out and nothing happens. Got bills even after I closed the account when I startet in a new job and got new email adress, which gave me no opportunity to log in anymore to check what was wrong. It was very difficult to find and get in touch with customer service, and they gave me no help - my requests were not answered.
Had to get my bank to block their withdrawels after months. Still I am in this endless email discussions with c services, and finally I got them to close the account which they told me still was open!!
With no documentation that shows my what is wrong and why, I still do not know if it is a fraud. Love Zoom and will continue to use. BUT, they signed me up for and charged my credit card for an annual plan when I believe that I only signed up for a monthly plan which I would cancel once my quarterly large family call was completed. Not a real problem since I should have noticed charge sooner than five weeks after the fact.
Still okay until I tried to correct the mistake. Very difficult to even find a phone number to get a credit. Phone response system is poor and agent, Jane, almost assuredly not her real name was nice, but not very competent and discounted me after 30 minutes.
Overview Reviews About. Company activity See all Claimed profile. Write a review. Reviews Filter by: English. Filter by: English. Our Transparency Report has landed Take a look. Jul 5, No way to contact these pathetic people… No way to contact these pathetic people to cancel a residential subscription that has not been used in a year.
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